VA/Admin Assistant, Writer/Editor, Email Customer Support

Aside from taking up Journalism in college, I worked in various publishing companies that release newspapers and magazines. My roles include assisting the editorial team, writing articles, editing, proofreading, and minor graphic design. When I resigned in 2011, I began wroking from home as article writer and virtual assistance. I learned about SEO during this time and applied my newfound knowledge in writing for ezines and other websites. I have also written a few ebooks on health and meditation.

I worked as email customer support for a company for six years. My responsibilities include responding to customers' product inquiries, resolving product issues, creating orders via ShipStation, and reaching out to customers regarding their negative reviews, among others.

As administrative assistant, I wask assigned a wide cariety of tasks, such as writing, research, graphic design using Photoshop and Canva, social media moderation and post scheduling, customer outreach, data entry using Google docs and Excel, among others. Often, I was given training videos to be able to performed these tasks at first until I can fully function on my own.

My social media content creation experience mainly involved designing graphics for Facebook, IG, and Twitter. Afterward, I would post them real-time or schedule the posts at certain times depending on the traffic. I used Hootsuite, MeetEdgar, and Buffer, aside from the in-app. I also tried briefly, Crowdfire.