Chat Support/Customer Service/Paypal Chargeback Support

Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

Associates degree

Last Active

November 22nd, 2024 (today)

Member Since

February 9th, 2022

Profile Description

My first BPO company was in a financial institution as Fraud Analyst. We mitigate and make sure that transactions that are being processed are legit and valid transactions either via Mobile banking, debit card or cheque.
Fraud Analyst we prevent loss and avoid unauthorized transactions through online banking and through cheque. We verify cheques if they are legitimate cheques issued and verify if there's enough funds to cover the cheques.
- We verify documents that's being submitted through online or at the branch (IDS , KYC and W8 and Ben forms) .
- We monitor transactions through online banking if customers made the transactions and help them to reactivate blocked online access.
- Escalations we make sure that customers escalated concern are being addressed got part for a short period of time. I stayed there for 3 wonderful years.
My 2nd job after that is Lead Generation Officer. We look for potential clients by verifying their email or contact details through Hunter or LinkedIn and once verified.
I send emails to potential clients who's interested to buy fans and ventilations that can be useful underground and we set up appointments to clients and give the details to our direct Manager who's assigned in Australia and left the company after 8months for greener pasture.
Lastly,
I worked in an Australian Telco Account for 3 years and 2 months. I handled billing for Postpaid Customers for 4months and luckily got up skilled after 5 months to handle Postpaid, Prepaid and Home Internet Upgrade to see actual info a month later, I was given an opportunity to be in Technical Support Team that handles concern with Home Internet and Mobile phones. After 2months being in Technical support the management team saw my potentials and skills and got promoted and upskilled to be a Digital Case Manager. The Digital Case Manager is the one who's handling escalated concerns who goes above and beyond in customer's experience. We are trained to handle difficult customers and Upgrade to see actual info addition, if that is out of scope of the agent we are the ones who take over and make sure to monitor and exhaust the options to give the best resolutions while at the same time make sure that we are still being compliant with the process.
We assist customers who has billing concerns, payment extension and at the same time we do a bit of pitch.
Billing - We make sure that customer understands what the charges and plans that they are on.
Payment extension-
If customer is under hardship we make sure that we give lieu way for the customer to get back in track.
I handle customers who has billing concerns specifically for Postpaid Customers. After 2 months, I got chosen one of the Pioneers to handle Prepaid customers through Voice in Pampanga which got successful. After handling Postpaid , Prepaid and Home Internet through Voice. I was again chosen to handle Chat for Postpaid , Prepaid and Home Internet customers who has billing inquiries and in just 2 months being as Chat support. The program got successful that increased the numbers of people who got chosen to be in Chat Support. A few months after, I got upskilled to handle collection which support customers who's experiencing financial hardship and help them manage their bills through a payment plan.
We do a bit of everything and multitasking even I am in Chat Support now we still do outgoing calls.
I haven't had experiences before I joined my previous companies but that didn't stop me from applying and venturing out. I am always up for learning new things and looking forward to be part of a company who knows their people's worth and has clear visions and values.