Virtual Assistant | SocMed Manager | Trainer | CSR

Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

Bachelors degree

Last Active

October 25th, 2024 (57 days ago)

Member Since

February 8th, 2022

Profile Description

Looking for a professional and dedicated virtual assistant, social media manager, customer care representative, or process trainer? You are on the right profile!

Hi! Upgrade to see actual info Upgrade to see actual info Upgrade to see actual info here! Here are my experiences in a nutshell:

-Data Entry and File Organization: Efficiently inputting and organizing data, ensuring accurate and structured records for easy retrieval and analysis.
-Customer Service (Calls, Chat, Text, and Email Handling): Providing excellent customer support through various channels, addressing inquiries, resolving issues, and ensuring customer satisfaction.
-Schedule Management: Effectively managing calendars, appointments, and scheduling activities to ensure optimal time utilization and avoid conflicts.
-Escalation Specialist: Pacifying and handling disgruntled customers looking for managers or supervisors.
-Social Media Management: Creating, curating, and monitoring social media comments, engaging with followers, monitoring trends, and managing social media platforms to enhance brand presence and engagement.
-Training Associate: Supports the development and implementation of training programs which includes creation of training materials, facilitation of classes, and supporting in the onboarding process.

Confident that I’m well-equipped to provide every consumer and every client with the best customer experience. If you hire me, I'm sure you're going to have a lot of positive feedback about the service and care I'm providing. I am well-trained to do phone calls, chats, and emails. If you need additional skills, I'm a versatile person who can master new things in just a matter of days.

I have a wonderful experience with the tools listed below:
-Zendesk
-Intercom
-Shopify
-Magento
-Salesforce
-Einstein360
-Demandware
-OmniHub/ServiceHub

Looking forward to working with you and showcasing the best practices I have which can definitely contribute to your company’s growth.