Current Employment Status:
Hired Part Time on Feb 3, 2023
Overview
Looking for part-time work (5 hours/day)
at $5.00/hour ($550.00/month)
Associates degree
Last Active
December 19th, 2024 (6 days ago)
Member Since
February 7th, 2022
Profile Description
I can provide quality metric analysis on compliance scores, CSAT/Customer Satisfaction, first call resolution and other agent quality performance measures. I can also provide root cause analysis on program, team and agent level identified opportunities. I also monitor QA Scores of the assigned account Track and act on customer feedback.
I also review Quality parameters and make changes whenever necessary in consultation with Operations Monitor Calibration levels.
I can manage large amounts of inbound and outbound calls in a timely manner Identify customers’ needs, clarify information, research every issue and provide solutions and/or
Basic Information
- Age
- 32
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Muntinlupa, Metro Manila
- Tests Taken
- DISC
- Dominance: 10
- Influence: 42
- Steadiness: 28
- Compliance: 21
- Government ID
- Sign Up with Pro Account to View
“My life has gotten so much better. It changed my life, and I know it can change yours”
- Lukas Rohler
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