A Rockstar Customer Service/ Virtual Assistant

Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Bachelors degree

Last Active

November 18th, 2024 (3 days ago)

Member Since

February 7th, 2022

Profile Description

Experience: 6+ years in Customer Service | 8+ years as a Team Leader
Summary:
A results-driven Customer Service Professional and Team Leader with over 6 years of experience delivering exceptional customer experiences and 8 years of successful team leadership. Proven track record in managing high-performing teams, driving customer satisfaction, and exceeding service level agreements (SLAs). Skilled in coaching, performance management, and optimizing team efficiency to achieve both short-term and long-term organizational goals.

Core Competencies:
Customer Service Excellence: Extensive experience in delivering top-tier customer support across various channels including phone, email, chat, and social media. Known for resolving complex customer issues efficiently while maintaining a positive customer experience.

Team Leadership: Expert in leading teams of 15-20 people, fostering a collaborative and motivating work environment. Adept at mentoring and coaching teaUpgrade to see actual infombers to ensure continuous development and high performance.

Performance Management: Skilled in setting performance benchmarks, monitoring key performance indicators (KPIs), and providing actionable feedback to ensure targets are met or exceeded.

Conflict Resolution: Strong ability to mediate team conflicts and handle escalated customer issues with professionalism, ensuring both employee engagement and customer satisfaction.

Communication & Collaboration: Effective communicator with the ability to build relationships across all organizational levels, ensuring alignment between customer service operations and business objectives.

Team Leadership Skills:

Coaching & Mentoring: Continuous support to teaUpgrade to see actual infombers through regular one-on-ones, feedback sessions, and career development guidance.Task 

Delegation: Ensures balanced workloads across the team while focusing on the strengths of each individual to maximize productivity.

Meeting Facilitation: Leads daily, weekly, and monthly teaUpgrade to see actual infoetings, fostering open communication and collaboration.

Customer Service Skills:

Multi-Channel Support: Proficient in handling customer inquiries via phone, email, and live chat with a strong understanding of maintaining consistent service quality across platforms.

Problem Solving: Ability to handle escalated situations, quickly assessing the issue, finding solutions, and ensuring timely follow-up.

Process Improvement: Identifies inefficiencies in workflows and implements solutions to improve overall service delivery and customer satisfaction.