Rockstar Customer Service Expert | E-commerce

Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

Bachelors degree

Last Active

February 24th, 2025 (15 days ago)

Member Since

February 6th, 2022

Profile Description

Customer Service Professional with 10+ Years of Call Center Experience

With over a decade of hands-on experience in call center, I am a seasoned Customer Service Professional dedicated to delivering exceptional service and support. My expertise spans a variety of industries, including e-commerce, fintech, travel & hospitality and telecommunications. This diverse experience allows me to manage a broad spectrum of customer needs and scenarios with confidence and efficiency.

Key Skills:
??Customer Satisfaction: Positive feedback rate across industries
??Fast Response Time: Efficiently resolving issues while maintaining a keen focus on SLAs and KPIs
??CRM & Tools Expertise: Proficient in Freshdesk, Microsoft 365, Google Workspace, Slack and more
??Multichannel Support: Phone, email and chat
??Global Experience: Served clients in the U.S. and customers across various countries worldwide
??B2B & B2C Service: Expertise in both business and consumer-facing roles

Industry Experience:
??E-commerce: Provided support for online shoppers, from product inquiries to returns and refunds, ensuring a smooth and pleasant shopping experience.
??FinTech: Assisted users with payment processing issues, account verifications, and security concerns while maintaining confidentiality and compliance.
??Travel & Hospitality: Handled booking inquiries, booking reservations, cancellations, and escalated disputes with a focus on ensuring seamless travel experiences.
??Telecommunications: Resolved technical issues, billing inquiries, and device support for large telecom company.

Areas of Expertise:
??Customer Relationship Management: Building long-term relationships by providing outstanding service that drives loyalty.
??High-Quality Customer Service: Providing clear, courteous, and helpful responses that resolve issues on the first contact (First Call Resolution).
??Problem-Solving: Expert at resolving escalations, complaints, and complex issues efficiently.
??Customer-Focused Approach: Always put the customer first, creating positive interactions that build brand loyalty.
??Sales and Upselling: Adept at identifying opportunities for upselling and cross-selling while providing exceptional customer service.
??Leadership & Mentoring: Beyond providing service, I led teams of agents, provided coaching and feedback, and helped improve performance metrics.

Let’s work together to elevate your customer service experience and drive your business success.
I am ready to leverage my skills and experience to contribute to your team’s goals.