Mary
Customer Service Consultant | Admin Assistant | Secretary
Verified
With Timeproof
Overview
Looking for part-time work (4 hours/day)
at $5.00/hour ($440.00/month)
Bachelors Degree
Last Active
September 20th, 2024 (51 days ago)
Member Since
April 14th, 2015
Profile Description
I have been with BPO Industry for more than 5 years. I basically talk to customers helping them with their concerns and providing them information regarding with our company's products and services. I have been a technical support for sometime, and I was able to help my customer do troubleshooting when they cannot connect to their internet and I was also dispatching or booking appointments for technicians when needed. I have been a customer service consultant too in one of the number one telecommunication company in Australia, wherein, I was responsible in listening to our customer's concerns and providing information about their account. Answers them via call and chat or messaging platform.
Taking orders and processing bills and payments. Reviewing and making
changes to our customer's accounts. Obtaining and correctly recording customer
information and keeping records of customer's interactions. Handling customer
complaints and processing returns effectively. Ensuring customer satisfaction
Identifying opportunities to up-sell other products and services that we offer. I have been awarded several times for giving resolution to our customers in my first encounter with them. I am very much flexible whenever there are changes at work or even in company's rules I can easily adapt to it. I can also do one thing and another at same time since I can multitask.
Top Skills
Customer Support » Email Support
Experience: 5 - 10 years
Customer Support » Chat Support
Experience: 5 - 10 years
Customer Support » Customer Service
Experience: 5 - 10 years
Other Skills
Basic Information
- Age
- 29
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Cagayan de Oro City, Misamis Oriental
- Tests Taken
- IQ
- Score: 135
- DISC
- Dominance: 9
- Influence: 28
- Steadiness: 29
- Compliance: 34
- English
- C1(Advanced)
- Uploaded ID
- Sign Up with Pro Account to View
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