Celine

Quality Assurance

With Timeproof

mark as hired

Overview

Looking for full-time work (8 hours/day)

at $3.41/hour ($599.98/month)

Bachelors degree

Last Active

December 2nd, 2024 (yesterday)

Member Since

February 5th, 2022

Profile Description

I am currently working as a Quality Assurance Associate for a Technical account. I audit chats, emails and calls of agents to make sure that we adhere to the standard of the client. I was also a Project Manager for my previous job and have a background in leadership. I am willing to learn.

Top Skills

Customer Support

Experience: Less than 6 months

Office and Administration » Leadership

Experience: Less than 6 months

Office and Administration » Quality Assurance

Experience: 1 - 2 years

Quality Assurance Associate for a Technical account. Audits calls, chats, and emails from agents. We check if agents are following the standards clients set and providing coaching opportunities.

Other Skills

Project Management

Experience: 2 - 5 years

Office and Administration » Translation

Experience: Less than 6 months

Customer Support » Phone Support » English Speaking

Experience: Less than 6 months

Office and Administration » Computer Literacy

Experience: 5 - 10 years

Customer Support » Chat Support

Experience: Less than 6 months

Office and Administration » Time Managment

Experience: Less than 6 months

Basic Information

Age: 31

Gender: Female

Website: Sign Up with Pro Account to View

Address

Tests Taken: IQ
Score: 118: DISC
Dominance: 37%
Influence: 7%
Steadiness: 29%
Compliance: 27%: English
C1(Advanced)

Government ID: Sign Up with Pro Account to View

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