Hello, I am a Claim Specialist and Xactimate Estimator with nearly 4 years of expertise in the roofing and restoration industry. Throughout my career, I have successfully collaborated with insurance companies, public adjusters, and roofing & restoration companies, specializing in claims management, estimation, and process coordination.
I oversaw critical aspects of emergency response services for water damage, mold remediation, and fire damage. My core responsibilities included ensuring the seamless handling of insurance claims and coordinating with all involved parties to secure approvals and payments while maintaining open communication across the board. I efficiently managed the full lifecycle of claims, from submission of estimates, with a keen focus on detail and accuracy.
My expertise encompassed:Client Relations: Scheduling appointments, explaining service offerings, and providing project status updates to insured clients, ensuring their needs and concerns were always addressed.Team Coordination: Dispatching work orders and assigning tasks to Project Managers and Technicians, ensuring that each team had the resources and instructions to complete jobs
Experience: 2 - 5 years
• Providing information about services and pricing • Informing clients about the status of their projects and addressing any concerns Dispatching work orders and coordinating job assignments Providing detailed instructions and scope of work Ensuring all necessary resources and information are available for the team to complete their tasks efficiently
Experience: 2 - 5 years
• Scheduling appointments and service calls
Experience: 1 - 2 years
• Seeking approval for the scope of work and mitigation estimates (water damage, mold remediation, cleaning and sewage). • Sending supplementary estimates as needed using Xactimate
Experience: 2 - 5 years
Experience: 5 - 10 years
Experience: 2 - 5 years
Experience: 6 months - 1 year
Experience: 2 - 5 years
Experience: 2 - 5 years
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