Online Business Manager

Overview

Looking for full-time work (8 hours/day)

at $18.00/hour ($3,168.00/month)

Bachelors degree

Last Active

December 11th, 2024 (today)

Member Since

April 13th, 2015

Profile Description

Experienced Customer Service & eCommerce Manager | Automation Expert | Operational StrategistWith over seven years in eCommerce management, customer success, and operational optimization, I bring a results-driven approach that enhances customer satisfaction and team performance. I’ve successfully led cross-functional teams of 50+ employees, utilizing tools like Zendesk for seamless customer support, Upgrade to see actual info for efficient project management, and Slack for streamlined communication. My expertise in automation tools, including Zapier and Upgrade to see actual info, has consistently reduced operational overhead and improved process efficiencies across departments.What I Bring to the Table:Customer Success Optimization: Reduced first-contact response time to under two minutes by leveraging Zendesk and integrating AI chatbots and automation, ensuring customers receive prompt, effective support.High Efficiency in Dispute Resolution: Achieved a 90%+ resolution rate in managing chargebacks and disputes on PayPal, Stripe, and Airwallex, safeguarding company reputation and revenue.Operational Excellence: Systematized order fulfillment and communication processes, reducing turnaround times to under 24 hours.Data-Driven Results: Improved ticket resolution efficiency to 95% by incorporating OpenAI technology and workflow automation.Additionally, I maintain connections with key industry professionals specializing in Facebook Ads, social media moderation, video/photo editing, and copywriting—ideal for scaling a well-rounded team. My direct contacts with trusted suppliers further enhance my capability to source competitively priced products, enabling smooth and cost-effective international operations.I am passionate about optimizing workflows, enhancing customer experiences, and driving success across all business touchpoints. Let’s connect to discuss how I can help your company achieve operational excellence and accelerate growth.