I worked for Concentrix Corporation as a Technical Support Specialist and Customer Advocate for almost 15 years. I handled incoming calls from customers who have technical, billing, payment and ordering concerns. I also handled assisting agents with their calls and tools issues. I also conduct trainings and refreshers. I monitor calls for quality purposes and coach agents as well.
I worked for Reuben Phillips as an E-commerce Virtual Assistant. I handled niche and product research, creating and managing social media accounts, creating videos and posters for marketing, creating and managing Shopify stores.
I worked as a Job File Coordinator and handled managing customer's information, files and photos. I also handled incoming calls for callers with inquiries, mitigation assignments and reconstruction assignments. I handled setting up and managing appointments to different assignments. I handled
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