Appointment Setting & Customer Service

Resolved escalated customer service disputes and complaints, ( BILLING, TECHNICAL ISSUES, RETURNS, REFUND, ORDERS, ACTIVATION ) leading to increased customer satisfaction. Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions. Managed timely and effective replacement of damaged or missing products. Promoted available products and services to customers during service, account management, and order calls. Sent emails to communicate order status and informed customers of back-orders or shipping delays.

Managing Client's personal Facebook, Instagram account, and Business suite pages. Posting, Commenting, and adding friends to get more engagements. Setting appointments and assisting leads in booking a call with the Client through messaging, email, and social media platforms. Documented all customer information accurately in a computer system, and provided dated notes for future reference. Developed and updated spreadsheet as well as database to track, analyze, and report on sales data.

Help customers with technical issues for their devices, networks, and applications. Troubleshoot hardware and software issues provide education on new devices and connected technology. Meet customer service levels and sales goals. Upsell Asurion products and services.

Identify needs: Understand what a customer is looking for Pitch products: Propose products or services that match the customer's needs Ensure a positive experience: Make sure the customer has a good experience from start to finish Maintain relationships: Keep in touch with customers and business partners Provide information: Inform customers about new products, services, discounts, or recalls Process payments: Help customers pay for products or services Administer refunds: Help customers get refunds for products or services