Results-Oriented EA | Dynamic Customer Service Rep

Overview

Looking for part-time work (4 hours/day)

at $5.00/hour ($440.00/month)

College Undergraduate

Last Active

March 3rd, 2025 (yesterday)

Member Since

January 31st, 2022

Profile Description

CORE COMPETENCIES
Inbox, Calendar and Travel Management; Customer Service; Administrative Support; Workload Management; Team Management Assistance; Appointment Scheduling; Project Management

WORK EXPERIENCE

Executive Assistant, Athena, Feb 2024 - Jun 2024
• Spearheaded end-to-end project management for an open enrollment project, delegating tasks and coordinating cross-functionally to ensure seamless execution and stakeholder success
• Managed executive schedules, travel logistics, and meeting documentation while streamlining office operations for a fast-faced tech startup 
• Administered comprehensive employee benefit programs (e.g. health insurance, HSA, FSA, COBRA), ensuring accurate payroll deductions and regulatory compliance• Processed payroll with precision and partnered with HR/finance teams to improve data accuracy and workflow efficiency
• Conducted research, compiled data, and prepared invoices and reports to aid a high-level executive in decision-making

Senior Process Executive, Cognizant Philippines, Apr 2022 - Jan 2024
• Achieved a six-month "Hall of Fame" status with consistent 96% quality score and zero escalations
• Streamlined communication with field personnel, hospitals, and patients via phone, SMS, and email, ensuring efficient registration and record maintenance for a leading medical technology firm
• Delivered exceptional support for an American streaming service during NFL season, exceeding expectations with 90% customer satisfaction amidst increased workload, Sept 2023

Senior Client Partner, Access Healthcare Services, Jan 2020 - Feb 2022
• Spearheaded a new project for a blended call initiative, streamlined workflows, mentored new hires for quality improvement
• Exceeded targets, resolved over 250 inquiries weekly, and ranked in the top 25% of 10,000 employees
• Managed revenue cycle intake for a leading HME/DME software platform, verified insurance, collected documents, and scheduled over 100 appointments weekly

SKILLS
ADP Workforce Now; Salesforce; Loom; Notion; Asana; Trello; 1Password; Slack; Fathom; Fireflies; Otter; Superhuman; Dropbox; Basecamp; Zoho Mail; VerintEM; Glace EMR; eClinicalWorks; Brightree EMR; Five9; OpenPhone; Zoom; Gemini; GPT-4; Claude AI; Google Workspace; Microsoft 365

CERTIFICATIONS
Career Essentials in Project Management by Microsoft and LinkedIn