Experienced Customer Support|Virtual Assistant|Data Entry

Overview

Looking for full-time work (8 hours/day)

at $10.00/hour ($1,760.00/month)

Post-graduate degree (Masters, Doctorate, etc.)

Last Active

October 1st, 2024 (yesterday)

Member Since

January 28th, 2022

Profile Description

With over 8 years of experience in customer service across various industries, I am confident in my ability to make an immediate contribution to your team. Throughout my career, I have consistently demonstrated my ability to handle inquiries while adhering to policies and procedures. My detail-oriented nature allows me to analyze, prioritize, and resolve client requests or issues quickly and effectively. My strong communication skills, both written and oral, have enabled me to manage different accounts and lines of businesses such as Medicare and Retirement Member Services, Provider Relations and Credentialing, Directory Assistant, Workers Compensation, and Ancillary and Business Operations Management.
Having worked in the BPO industry, I have experience in handling various accounts involving customer services, prior authorization, pharmacy benefit implementation, dispatching, and assistance, either through live chat, email, or telephone. Working from home has allowed me to continuously improve and enhance my skills. I am a hardworking, committed, and honest worker, and my exceptional time management skills enable me to complete my work within agreed timelines without sacrificing quality. I am well-versed in all Microsoft Office suite applications and can quickly learn new applications.
I work well within a team and can balance team goals with completing my assigned tasks, making me a perfect fit for multitasking environments like yours. While my resume provides an overview of my qualifications, I am confident that I can provide a more in-depth discussion of my skills and experiences in an interview. I look forward to discussing why I would be an asset to your institution.