NIKA
Customer Support Specialist | Admin Assistant
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $3.41/hour ($599.98/month)
Bachelors degree
Last Active
November 13th, 2024 (yesterday)
Member Since
January 27th, 2022
Profile Description
Hi, you can call me Nix, just like my close friends do. Let's pretend we'll be close since I'll be working with you to help your business. ?
A little bit about me: I love dogs and have three. But don't worry about the noise, I have a quiet workspace where I can concentrate on my work without being disturbed.
Professionally, I have eight years of experience in customer service across various industries, including restaurants, hotels, hospitals, logistics, and retail. This has given me a wide range of skills in both face-to-face and remote settings. I can adapt quickly, solve problems efficiently, and consistently provide great customer service.
In addition to customer service, I have experience in data entry and administrative tasks. I'm also proficient in using Google Suites, CRM, Adobe Photoshop, Canva, and Adobe Lightroom, and I'm eager to
If you're looking for a dedicated customer service professional who excels in dynamic settings and manages customer interactions across multiple platforms, let's connect!
Top Skills
Customer Support
Experience: 2 - 5 years
With nearly six years of experience in both customer-facing and remote roles as chat and email support, I am committed to ensuring customer satisfaction and proficient in maintaining KPI metrics. As an email support specialist, I managed a US-based retail account, providing order status updates, processing refund requests and product replacements, modifying orders, and offering retention services to customers seeking cancellations or refunds. Additionally, I was part of the social media team, monitoring customer feedback across various review sites. Tools used: Webmail, Order Management System, Skype, Yandex, and Google Suites. As a chat support specialist, I served as a dispatcher, managing bookings, cancellations, and completions, providing navigation support to drivers, and escalating cases of fraud customers. Tools used: Intercom, Zoho, Sprout, and Google Suites.
Other Skills
Professional Services » Management Services » Administrative Management
Experience: 1 - 2 years
I have been working as an Admin Assistant in a hospital setting for two years, performing administrative tasks to assist patients with their HMO coverage, releasing laboratory results via email and in person, processing payments for lab procedures, and maintaining confidentiality for high-risk cases or results.
Office and Administration » Personal Assistant
Experience: Less than 6 months
Basic Information
- Age
- 27
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- QUEZON CITY, METRO MANILA
- Tests Taken
- IQ
- Score: 110
- DISC
- Dominance: 45%
- Influence: 16%
- Steadiness: 13%
- Compliance: 27%
- English
- C1(Advanced)
- Government ID
- Sign Up with Pro Account to View
“They're not only loyal and hardworking, they're super detail oriented!”
- Travis OVAAnswers
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