Customer Service Support

Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Bachelors degree

Last Active

March 17th, 2025 (6 days ago)

Member Since

January 25th, 2022

Profile Description

Detail-oriented and results-driven professional with extensive
experience in data entry, customer service, and education. Proven track record
for maintaining high data accuracy, fostering student engagement, and
delivering exceptional customer support. Seeking a position where I can
leverage my analytical skills and commitment to quality to enhance operational
efficiency and contribute to a positive customer experience.

PROFESSIONAL EXPERIENCE
 
DATA ENTRY SPECIALIST
Woflow |March 2022 - Present
- Achieved daily production of 400+ data entries, ensuring high accuracy and efficiency in maintaining logs of activities.
- Analyzed and interpreted complex data sets to streamline input procedures, improving data integrity by 20%.
- Proactively identified and resolved key issues in data structuring and standardization processes, contributing to enhanced operational workflows.

ENGLISH SECONDARY LANGUAGE TUTOR
51Talk | July 2021- February 2022
- Delivered engaging online English lessons to Chinese learners, resulting in a 95% student satisfaction.
- Monitored and assessed student progress, providing tailored feedback that led to improved language proficiency in 85% students.
- Compiled detailed reports for students, teachers, and management, effectively
communicating progress and adhering to national and regional educational
policies.

CUSTOMER SERVICE REPRESENTATIVE
SM Development Corporation | Upgrade to see actual info 2012 – August 2017
- Responded to inquiries regarding products and services with a resolution rate of 90%, utilizing a proactive approach to meet customer needs.
- Managed inter-departmental escalations to improve customer retention rates,
contributing to a 15% increase in repeat business.
- Established strong, emphatic relationships with clients, earning recognition for
consistently exceeding service standards.
- Accurately tracked and updated customer service cases using SAP and CRM systems, ensuring seamless communication across departments.