With 15 years of experience in the BPO industry, I have developed a diverse skill set across various roles, including telemarketing, inbound customer service, and leadership positions. My career has allowed me to hone my communication and problem-solving abilities, working with both customers and teams to drive exceptional service. Starting as a telemarketer, I quickly adapted to handling inbound customer inquiries, providing solutions, and exceeding performance targets. Over the years, I transitioned into leadership, where I guided teams to success by fostering a positive, results-oriented work environment. My expertise spans process optimization, training, and coaching, ensuring that teams deliver high-quality service while meeting key performance metrics. I am passionate about leveraging my knowledge to drive operational excellence and build lasting relationships with clients and customers alike.
Experience: 5 - 10 years
Experience: 5 - 10 years
Experience: 1 - 2 years
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