Profile Description
I am a highly skilled virtual assistant with a wealth of experience in the e-commerce industry, customer service, social media management, and administrative support. My expertise spans various areas, including travel and project coordination, email management, and team leadership.My professional journey began in the customer service industry, where I had the opportunity to work with renowned companies such as AT&T, Citibank, and Coolina. During this time, I handled inbound and outbound calls, as well as provided email and chat support, ensuring exceptional customer Upgrade to see actual info 2011, I embarked on a new role as a Receptionist, demonstrating exceptional performance that led to my promotion as a Trainer for Excellence in Customer Service and Communication Skills. Subsequently, I transitioned to the General Manager's Office, serving as an Executive Assistant. This tenure spanned nearly nine years, during which I gained invaluable experience and honed my professional skills in Doha, Upgrade to see actual info 2020, I joined a new organization as a Customer Service Specialist, where my dedication and expertise quickly led to my promotion as a Team Leader within just four months. As a Team Leader, I successfully conducted product-specific and phone etiquette training sessions for both new and existing employees. Additionally, I actively assisted the recruiting team in conducting interviews and facilitating the onboarding process. I also played a pivotal role in logistics, marketing, and overall operations, consistently driving organizational success.My proficiency extends to the latest techniques and software tools, which I have acquired and mastered through my freelancing role as a Project Coordinator. This has allowed me to effectively handle various software platforms, including Zoho CRM, Maxis, Tourelia, Juniper, and Travel Exchange.Throughout my career, I have earned the trust of my former employers and co-workers and maintained valuable relationships with them, a testament to my professionalism and commitment to excellence.I am excited to bring my extensive skills and experience to support your organization and contribute to its growth and success.