SENIOR
IT ENGINEER/ DATA ANALYST and DATA SCIENCE
Dynamic
professional with 10+ years of client-focused technical support
expertise. Proficient across various OS, applications, and hardware,
demonstrating adaptability to emerging technologies.
Background
Experience:
AI
Integration:
Implemented AI solutions, enhancing operational efficiency and user
experience.
SOC
(Security Operations Center):
Contributed to organizational security through technical support in
SOC.
Data
Analyst/Science:
Applied technical expertise in data analysis, fostering data-driven
decision-making.
Expertise:
Skills
and Competencies: Customer-facing,
communication, HTML, web experience.
OS
and Applications: Windows
OS (XP, Vista, 7, 8, 10, 11), MS Exchange server 2003/2008/2012,
Office 365, Linux (Ubuntu, Mint, Kali), Nexthink, ServiceNow, Azure.
Infrastructure
Knowledge:
Citrix, Autodesk, DialPad, NinjaRMM, DATTO, IT Glue, Jumpcloud.
Networking
Concepts:
Cisco switching, routing, VLAN configuration, WAN Encapsulation,
Security, GNS3.
Router
Protocols: RIP,
OSPF, EIGRP.
Data
Analytics and Science:
SQL, PowerBI, Python.
Certifications:
ITIL, BPMS, Six Sigma (Whitebelt), Nexthink Pro.
Personal
Attributes:
Physical
Fitness: Able
to work in confined spaces, crawl, and lift heavy objects.
Prioritization:
Effective in a complex, fast-paced environment.
Flexibility:
Willing to work flexible schedules/shifts.
“I can find little blocks of time to focus so we can scale this business.”
Clearman Lawyers
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