SMM and All Around Virtual Assistant  (3 years of Experience

With over 10 years in customer support, I excel in effective communication, ensuring clear and concise information delivery, empathy, and patience for positive customer experiences. I am quick in problem-solving, adept at identifying and resolving issues with meticulous attention to detail, and prioritize tasks for timely responses. My decade-long experience has equipped me with a customer-centric approach, making me a valuable asset to any support team.

With extensive technical support experience at AT&T, Spectrum, Time Warner Cable, and Microsoft, I specialize in expert problem-solving, diagnosing and resolving technical issues with precision. I prioritize exceptional customer service through clear communication of technical solutions to non-technical users. Skilled in troubleshooting hardware and software, I efficiently manage time to prioritize and resolve support tickets. My background ensures reliable technical support, making me proficient in resolving complex issues and delivering excellent customer service.

Communication Skills: Ability to convey information clearly and effectively in both verbal and written forms. Organizational Skills: Efficiently managing time, tasks, and priorities to stay on top of a busy schedule. Attention to Detail: Ensuring accuracy in all tasks and noticing the small things that make a big difference. Time Management: Ability to prioritize tasks, meet deadlines, and manage multiple responsibilities. Discretion and Confidentiality: Handling sensitive information with care and maintaining confidentiality.

In proofreading, I excel in attention to detail, ensuring strong grammar, spelling, and punctuation mastery. I maintain consistency and employ research skills to enhance critical thinking and thoroughness. With a positive attitude and being detail-oriented, I am committed to continuous learning and remaining calm under pressure, specializing in remote support and analytical thinking.

In phone support, I excel in effective communication, active listening, empathy, and patience. I am skilled in conflict resolution, critical thinking, and thoroughness, maintaining a positive attitude and attention to detail. Continuous learning and technical proficiency are key strengths that enhance my ability to provide exceptional service.

In community forum management, I bring expertise in effective communication, conflict resolution, empathy, and patience. With experience handling communities in Microsoft Teams and Microsoft 365, I ensure fairness, impartiality, and possess strong knowledge. I excel in problem-solving, attention to detail, consistency, and adaptability, with effective time management and leadership skills. My technical proficiency supports community building while upholding professionalism at all times.

In coordination roles, I facilitated production scheduling to maintain a 98%+ on-time shipment rate by establishing daily guidelines for raw materials and packaging. I also optimized the office supply ordering process, achieving a 15% reduction in expenses, and ensured 100?curacy in data entry into spreadsheets to maintain precise financial records.