Overview
Looking for full-time work (7 hours/day)
at $4.00/hour ($616.00/month)
Bachelors degree
Last Active
December 4th, 2024 (today)
Member Since
March 12th, 2015
Profile Description
* Virtual Assistant, Customer Service with Content Management using Wordpress, Shopify, Ontraport, Asana, and other Social Media apps for 4 years with Living Vibes Pty Ltd and James Altucher Financial.* Leadership, Management and Customer Service in BPO for 8 solid years with 247/Inc Philippines.As a Team Leader my duties include:1. Daily/ weekly one on one coaching with direct reports.2. Scheduling monthly shifts, coordinate with Australian clients regarding agent trainings and process updates.Joined the Non-Voice Team (Chat) under the Small and Business Group, Optus Mobile for 2 years.Skills include, multitasking, maintaining data entry requirements by following program techniques and procedures, excel and powerpoint systems.Prior to 247 I was an agent/escalation officer with E-PLDT Parlance, Dish Network for almost 2 years.As an escalation officer, I handled over the phone customer complaints where effective negotiation skills are highly required.I learned during my stay here that customer complaints are gifts because if not for them I would not learn how to efficiently manage customer complaints thru active listening and identifying customer's underlying needs.Overall, I have an excellent call center background which I can use to leverage in any home based jobs I may be given in the future.
Top Skills
Professional Services » Management Services » Bpo Operations Management
Experience: 5 - 10 years
8 years as a Team Leader with 24/7 Customer Phils Inc.
Professional Services » Management Services » Customer Support Management
Experience: 5 - 10 years
8 years as a Team Leader with 24/7 Customer Phils Inc.
Customer Support » Ecommerce » Ebay
Experience: 2 - 5 years
Other Skills
E-Commerce » Magento
Experience: 2 - 5 years
Real Estate » Short Term Rentals » Airbnb
Experience: 2 - 5 years
Customer Support » Ecommerce » Shopify
Experience: 1 - 2 years
Accounting » Xero
Experience: 2 - 5 years
Used Xero for product inventories and company expenses
Basic Information
- Age
- 43
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Binangonan, Rizal
- Tests Taken
- None
- Government ID
- Sign Up with Pro Account to View
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