Virtual Assistant|Customer Service Representative

Overview

Looking for full-time work (8 hours/day)

at $4.00/hour ($704.00/month)

College Graduate 

Last Active

March 20th, 2025 (today)

Member Since

January 3rd, 2022

Profile Description

I am Upgrade to see actual info Upgrade to see actual info A. Muñoz - an enthusiastic and dedicated customer service representative with a deep passion for creating seamless experiences and streamlining processes for clients. Over the past eight years, I’ve had the privilege of working in the BPO industry, where I’ve gained invaluable experience across a diverse range of sectors, including retail, technology, financial insurance, and the airline industry. This extensive background has equipped me to effectively handle a wide variety of customer needs and challenges. 

Throughout my career, I’ve become adept at supporting customers through multiple communication channels, including phone, email, and live chat. I’ve successfully managed everything from high-volume call centers to specialized support teams, allowing me to hone my skills in delivering exceptional service. A key aspect of my approach is empathy; I strive to understand and relate to customers’ feelings and concerns, ensuring that each interaction leads to a smooth and satisfying experience from start to finish. 

In addition to customer service, I have skills in basic photo/video editing and transcription, which complement my ability to offer comprehensive virtual assistance. I am always eager to learn new tools and techniques that can enhance the customer journey, and I firmly believe in a customer-first approach where building trust and ensuring satisfaction is at the core of every interaction. 
To ensure that my work remains uninterrupted, I have invested in a variety of backup systems, allowing me to maintain productivity even during power outages or internet disruptions. This commitment to reliability underscores my dedication to providing consistent and dependable support.  

While I am skilled in both written and spoken English, I am always eager to further improve my language abilities and build greater confidence in communicating with clients. Rest assured, my current expertise allows me to deliver high-quality virtual assistance without any issues.  

Here’s a snapshot of my skill set: 

Microsoft Office:  Word, Excel, PowerPoint, Outlook, Teams
Google Suite: Docs, Sheets, Slides, Forms, Keep, Drive, Chat, Meet, Calendar Communication Platforms: Slack, Zoom, Google Meet, Microsoft Teams, Google Chat,??Skype, WhatsApp
Video Editing: CapCut, Adobe Premiere Pro, Descript
Graphic Design: Canva 
Customer Relationship Management (CRM): ClickCRM, Salesforce,  Zendesk
Project Management Tools: Trello, Asana 
Time Tracking: Factorial, Clockify, NICE
Dialing Systems: ClickCRM, VUpgrade to see actual info, Avaya OneX 
Other Tools: Citrix, ChatGPT, Grammarly, Calendly

Customer Service: Inbound, Outbound, Email Support, Appointment Setting, Order Processing
Communication Skills: Written and Verbal Communication
Creative Skills: Design Skills
Analytical and Problem-Solving Skills: Critical Thinking
Time and Task Management: Time Management,  Organization Skills, Multi-Tasking
Collaboration and Teamwork: Team-Oriented Approach, Effective Communication

I take pride in offering exceptional support, making sure every client interaction is handled with care, professionalism, and a genuine desire to exceed expectations. With my background in customer service and experience managing different communication channels, I approach challenges confidently and smoothly. I'm always excited to keep learning and growing in this ever-evolving industry so I can continue to improve and better serve my clients.

Being reliable is important to me, which is why I've set myself up with the tools and resources to keep things running smoothly, even in tough situations. I aim to not just meet your expectations but to go beyond, helping to improve the efficiency and success of your business. I look forward to bringing my skills, positive energy, and passion for helping others to your team, and I’m confident that together, we can accomplish great things!