Justin

Customer Support Specialist & Shopify Product Page Builder

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Overview

Looking for full-time work (8 hours/day)

at $8.00/hour ($1,408.00/month)

Web and Computer Programming Certificate and Associate's Degree in Information Technology

Last Active

January 8th, 2025 (yesterday)

Member Since

December 29th, 2021

Profile Description

Experienced and results-driven Customer Service Specialist with over seven years of expertise in eCommerce and customer support. Proficient in managing high-volume customer inquiries, disputes, and refunds with a focus on quality service, fast response times, and positive resolution outcomes.
Key Competencies and Tools
Proficient in Gorgias, Zendesk, Freshdesk for customer supportSkilled in Shopify for order management and issue resolutionExperienced with Upgrade to see actual info for team communication and DeepL for multilingual customer interactionsStrong background in achieving excellent CSAT and FRT scores, balancing quality and efficiencyCore Strengths
Expertise in dispute resolution, ensuring customer satisfaction while adhering to company policiesClear and professional written communication with a focus on detail and empathyAbility to process refunds, track complaint metrics, and contribute to process improvementHighly organized, motivated, and adaptable to dynamic, fast-paced environmentsI am passionate about delivering exceptional customer experiences and contributing to streamlined, effective support operations. Seeking long-term collaboration where my skills can drive growth and customer loyalty.
I also have experience doing Quality Analyst work for eCommerce stores in testing, ensuring the site meets criteria set by the company.
I have built and helped build hundreds of e-commerce sites.

Top Skills

E-Commerce » Inventory Management » Quality Control

Customer Support » Ecommerce

Office and Administration » Data Entry

Customer Support » Phone Support » English Speaking

Other Skills

SEO » Content Management

Customer Support » Technical Support

Customer Support » Content Management

Basic Information

Age: 29

Gender: Male

Website: Sign Up with Pro Account to View

Address: Cainta, Rizal

Tests Taken: IQ
Score: 130: DISC
Dominance: 26
Influence: 9
Steadiness: 26
Compliance: 39: English
C2(Advanced/Mastery)

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“I have found someone who is smart, has a great work ethic and is easy to work with.”