CUSTOMER SERVICE ASSOCIATE / AIRBNB HOSTING ASSISTANT / SOCIAL MEDIA MANAGER

I handle an Airbnb unit's social media accounts. I communicate with the guests, I am responsible for the reels and social media promotions. I also make sure that calendar management is on its best practice. The guest interaction will not end upon check-in as I make sure that the guests will feel the hospitality I can provide so I check on them from time to time if they need further assistance.

I have an experience with hosting an Airbnb unit. I was responsible for posting and promoting the listings, managing the social media accounts, communicating with guests, and coordinating with cleaning staff to ensure our homes are always presented at their very best.

I worked as a Subject Matter Expert (SME) which means I handle other employees' questions regarding a certain workflow that confuses them and resolving escalated issues, Acts as a reliable second-in-command to leaders, offering insights and expertise to help drive team performance and address operational challenges.

I have an experience with chat and email management, I have an experience with handling customers' concerns, complaints and refund requests. I was able to improve my skills in customer service and I also make sure that the conversation and all confidential details are secured.