VA / Customer Service / Chargeback & Disputes Management

Overview

Looking for full-time work (8 hours/day)

at $11.10/hour ($1,953.60/month)

Associates degree

Last Active

April 1st, 2025 (6 days ago)

Member Since

December 22nd, 2021

Profile Description

Hello! Thanks for checking out my profile! I’m a dedicated and results-oriented freelancer with nearly a decade of experience in customer service and virtual assistance. Here’s how I can contribute to your success:

Professional Experience
•Customer Service Representative: Skilled in chat and email support, with a focus on customer satisfaction.
•Virtual Assistant: Proficient in administrative tasks, prospecting, and outreach.
•Team Lead: Former Team Lead of the Customer Disputes Department, managing escalations and resolving disputes across platforms like PayPal, Shopify, Stripe, Klarna, Clearpay, Afterpay, Google Play, Upgrade to see actual info, AMEX, and Amazon Seller Central.
•Refund and Order Management: Experience handling refunds, approvals, and orders on platforms such as Shopify, Google Play Console, Stripe, Amazon Seller Central, BestBuy, Walmart, Macy’s, and eBay.
•Social Media Manager: Managed accounts on Facebook, Instagram, TikTok, and Twitter.
•Dispute Resolution: Resolved BBB case tickets, processed chargebacks, and handled Amazon escalations, including negative feedback and A-Z claims.
•Administrative Expertise: Proficient in data analysis, report creation, and multichannel platform monitoring.

Key Skills
•Exceptional Customer Service and Communication.
•Chargeback and Dispute Resolution.
•Amazon Escalations and Refund Processing.
???Email, Travel, Project, and Calendar Management.
•Advanced Computer Literacy across multiple platforms.

I am always eager to learn new tools and systems to enhance my contributions further. Let’s connect to discuss how I can help support and grow your business!