IT Support

Overview

Looking for full-time work (8 hours/day)

at $16.70/hour ($2,939.20/month)

Bachelors degree

Last Active

November 25th, 2024 (today)

Member Since

December 20th, 2021

Profile Description

Results-oriented individual with a hustler mentality aiming to win in order to exceed client expectations. Over 13 years demonstrating expertise on different areas in the IT industry and customer service initiatives to achieve client goals.
Problem-solver with diverse experience in Leadership. Able to learn new tasks quickly and expert in growing key customer relationships.
I represent the establishment with friendly, professional demeanor at all times.
Dedicated IT professional that administers systems and support, with 10+ years of experience including MSP (Managed Service Provider) and projects engineering.
Primarily providing remote support to troubleshoot and resolve customer pain points. Maintain and administer servers from 2008 through 2019. While also mentoring and taking escalations from the frontline team.
Performs initial network troubleshooting and diagnosis. Troubleshooting and administrating Active Directory, Group Policy, and the Office 365 suite including Exchange, SharePoint, Teams, Intune, & ODB administration. Handles VOIP systems such as Genesys/3CX/Teams/Maxotel. Remote apps such as Screenconnect, Citrix, RDP and printing support in addition to local workstation support.
Knowledgeable in using PowerShell scripts.