Adrienne Jul T. Alkuino Medical Virtual Assistant

With Timeproof

Overview

Looking for full-time work (8 hours/day)

at $7.00/hour ($1,232.00/month)

Bachelors degree

Last Active

November 28th, 2024 (yesterday)

Member Since

December 15th, 2021

Profile Description

Healthcare Insurance Auditor

Processing medical Upgrade to see actual infoecking the eligibility of the patients, providers, services/procedures are covered by the plan.
-Paying, denying and routing medical claims ( Regular, COB, Medicaid/less fortunate, Medicare and Adjusted)
-Audit medical claims if correctly paid, denied and routed by the agent before releasing for quality purpose.
- Create and send report for the agent's quality score.
-Involved in coaching session to know the Root Cause of the error and to create measurable and attainable Action Plans
-Assigned in upskilling agents from tier 1 to the highest level training Involved in Client call meeting for quality purpose. ??Email/Chat Support Auditor

-Worked on auditing emails and chat for resolution on customer's issue with their crypto account.-Ensuring that every email or chat responses by the analyst are correct and based on the existing workflow and timely response should be within the service-level agreement between the client and the company.