Software Tester, Customer Service Team Manager

Overview

Looking for full-time work (8 hours/day)

at $9.09/hour ($1,600.02/month)

Bachelors degree

Last Active

November 25th, 2024 (today)

Member Since

December 13th, 2021

Profile Description

~ Project Management Officer and Software Quality Assurance Personnel
• Synergize cross functional groups within the organization and third party developers on project timeline and key initiatives
• Coordinating with the Project Owner and the development team
• Ensuring work and output are based on the standards set
• Plans the work that needs to be done with the proper timeline and individual who will be engaged to the project
• Making sure the project delivers the expected outcomes and benefits
• Collating and coordinating the output done by different people and team
• Making sure the project is running on time and to budget
• Dealing with updates and modifications to the project as and when necessary
• Oversee the day-to-day communications with the client in relation to projects and tasks our operations team currently handle
• Works in partnership with cross functional teams and oversees existing processes in relation to the creation, operation, deployment of the products on all fronts. On top of which, streamlined existing processes to make product and service delivery more cost efficient and timely
~ Back-End Technical Consultant at Norton by Symantec and started as a Customer Service Representative
• Managing client’s expectations on high priority escalated contact
• Last resort technical troubleshooting personnel