Customer service

As a customer service rep in a BPO, I handled customer inquiries via phone, email, and chat. I mastered CRM systems, multitasking, and collaboration with my team. My focus was on empathy, problem-solving, and achieving customer satisfaction, which improved my customer relationship management skills significantly.

As an email manager, I efficiently handled incoming and outgoing emails, prioritized tasks, and maintained organization to ensure timely responses and effective communication. Utilizing email management systems and collaboration with team members, I optimized workflows for increased productivity and professionalism.

As an Executive Assistant (EA), I provided high-level administrative support to executives, managing their schedules, organizing meetings, and handling correspondence efficiently. I excelled in prioritizing tasks, maintaining confidentiality, and adapting to dynamic work environments. Collaboration with team members and strong communication skills were essential in ensuring seamless operations and contributing to the success of the executive team