Customer Service Professional  Executive/Virtual Assistant 

Overview

Looking for full-time work (8 hours/day)

at $7.95/hour ($1,400.01/month)

Associates degree

Last Active

November 21st, 2024 (3 days ago)

Member Since

December 10th, 2021

Profile Description

With 5+ years of experience as a customer service professional. Seeking to leverage my experience and studies of my communication skills. A good role model with the best work ethic.  Take a look at my experience. I'm ready to embark on a  new role or skills that will help in my career growth.

Ally Motors (Appointment Setter) VA - automotive industry- 
Taking inbound/outbound (Ring Central) calls  as well as emails and text  to customers who inquire about vehicles whether it's old or new leads.- 
Updating CRM (Dealercenter) regularly and doing proper documentation.-
Creating task to sales as a follow up to customer's inquiry.
Cold calling to old leads to reach potential buyer.

Genpact Service LLC (BPO industry) Collections| Billing | Solar | Auto Loan
Taking heavy inbound/outbound(Avaya) calls in an efficient way of collection.
 Process Payments for auto loans 5-30 days delinquency and solar campaign . 
Negotiating payments and proper documentation based on interaction with the customer. 
Informing customer the benefits of solar panels. 

Altisource Business Solutions (CSR)
Taking inbound calls to customer who inquire about mortgage.
Turning prospects into tenants.
Take mortgage payments over the phone and respond to customer's queries.

Convergys Collections Specialist ( Financial Account )
Processing payments made through debit and checking accounts.
Collecting overdue/recovery accounts and develop repayment plan.
Receiving customer disputes and resolving complaints. 

The Challenger News ( Weekly Newspaper) Office Staff-
Handling incoming calls and other communications.
Compiling newspapers to prepare for shipment.
Maintain common areas properly arranged.
Documenting and editing (Microsoft office) or creating software copies of  reports.
Attending court trials with other newspaper staff for overseeing weekly reports.