VA, Appointment Setter, CSR. Sales, Email and Chat Support

Overview

Looking for full-time work (12 hours/day)

at $5.00/hour ($1,320.00/month)

High school diploma

Last Active

September 27th, 2024 (today)

Member Since

December 6th, 2021

Profile Description

Hi, my name is Cristine, an enabler of service satisfaction and your next VA/CSR/Sales superstar. My handful of experience in the BPO industry has provided me with excellent customer service, sales Upgrade to see actual info has sharpened my keen eye for details, valued the importance of quality compliance, and developed a strong customer relationship management skills .Doing the extra mile and exerting efforts beyond expectations can lead to worthwhile brand satisfaction. I have acquired these skills after a multitude of exposures to different roles, which allowed me to grow and be adaptable to change. My eagerness to learn new things has also led me to the freelancing world. I am currently learning online courses to understand even more the how's of freelancing. I am very much excited to extend my help to small and big entrepreneurs or business owners by sharing my expertise and providing them outstanding service enough to reciprocate their needs. I am hoping to share my skills and expertise with your family soon.
Virtual Assistant/Lead Generation / Appointment Setter
• Conduct outbound calls to
s potential clients Via Batch Dialer for Real Estate campaign (REI). Vici dial CRM for Solar Energy Panel, 360 Google Photography, Financial Management, Credit Repair, Farmers Insurance and Educational campaign.
• Follow up with previously touched potential clients daily until status is determined and documented. •
• Conduct cold calling to potential sellers to get prospect leads and set an appointment to a designated client for each account..
Customer Service/ Inbound Sales
• Provides timely and accurate information to incoming customer order status and product knowledge requests
• Processes customer orders/ changes according to established policies & procedures
• Provides timely feedback to the company regarding service failures or customer concerns Sales and Retention
• Deliver world-class customer service and build customer satisfaction and loyalty • Provide effective and timely resolution of a range of customer inquiries.
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions to retain customer’s account active
• Increase the customer experience by providing information on new products, rate plans, and services through up-selling opportunities
Email and Chat Support
• Answering customer’s inquiries from the website by sending emails via outlook
• Chatting or answering the customers’ inquiries real-time thru the messaging platform, both the social media apps or from their online accounts
Complaints Manager
• Managing customers ' recorded dissatisfaction via chat, call, or SMS. • handles the complaint solely thru Salesforce to offer better options or alternatives to resolve the complainants' issues
•Tasks to exhaust all options to make the complainant an advocate again.