Customer Service Supervisor

I bring a wealth of experience in customer support, having held roles ranging from logistics specialist and quality assurance specialist to returns specialist, contact center supervisor, and customer service supervisor. My background equips me with a comprehensive understanding of customer service operations, including process improvement, issue resolution, and team management. I excel at delivering excellent service, ensuring customer satisfaction, and leading teams to meet and exceed performance goals.

I have extensive experience in managing and utilizing various chat support platforms, including LiveChat, Tidio, and Salesforce Messaging. My expertise covers both the user and admin roles, allowing me to handle customer interactions effectively while also configuring and optimizing chat tools for maximum efficiency and performance. I ensure smooth communication between customers and support teams, leading to enhanced customer satisfaction and streamlined operations.

With 18 years of experience working in the BPO industry for US-based companies, I have honed my English communication skills to a professional level. I am proficient in speaking clearly and effectively, ensuring seamless interactions with clients and colleagues. My extensive background in customer service has equipped me with the ability to handle diverse conversations, provide excellent service, and resolve issues with clarity and professionalism.