IT Administrator/Help Desk

Overview

Looking for full-time work (8 hours/day)

at $13.64/hour ($2,400.01/month)

Bachelors degree

Last Active

November 27th, 2024 (today)

Member Since

November 24th, 2021

Profile Description

A dedicated and customer-focuse Senior Helpdesk Technician with a passion for resolving technical issues and providing exceptional support to end-users. Proficient in troubleshooting hardware and software problems, offering technical guidance, and ensuring smooth operations within an organization. Known for excellent communication skills, patience, and a strong commitment to delivering top-notch service.

Key Skills:

Technical Troubleshooting: Proficient in diagnosing and resolving a wide range of hardware, software, and network issues. Experienced in identifying root causes and implementing effective solutions promptly.

Customer Service: Committed to delivering outstanding customer service experiences. Skilled in empathetic communication, active listening, and problem-solving to meet end-users' needs effectively.
IT Knowledge: Possess a strong foundation in IT concepts, including operating systems (Windows, macOS, Linux), hardware components, software applications, and network protocols.

Ticket Management: Adept at handling helpdesk ticketing systems, ensuring accurate documentation, prioritization, and timely resolution of technical issues. Maintain detailed records for reference and reporting.
Remote Support: Proficient in providing remote assistance using various tools and techniques, allowing for efficient issue resolution regardless of geographical location.

Communication: Excellent verbal and written communication skills, capable of translating technical jargon into understandable language for non-technical users.
Team Collaboration: Collaborative team player, able to work closely with other IT professionals to tackle complex issues and contribute to the overall success of IT operations.

Time Management: Effective at managing workloads, multitasking, and prioritizing tasks to meet service level agreements (SLAs) and minimize downtime.
Security Awareness: Maintain awareness of IT security best practices and follow protocols to protect sensitive data and systems from potential threats.

Technical Background:

Azure and Local Active Directory  Microsoft 365 Administration  On-premise/Hybrid ExchangeWorkstation setup and troubleshooting  Windows, Mac, Linux operating systems  Windows Server 2012, 2016, 2019  Virtual MachinesRemote DesktopNetwork and local printersNetworking/Firewalls/VPNAntivirus/ Cyber Security/Spam filteringBackup solutionsCRM/RMM/Automation tools - ConnectWise Manage, ConnectWise Automate, ConnectWise Control/ScreenConnect, ServiceNow, Zendesk, RAVE, AutoTask, PowerBI, FlowPowershell scriptingDocumentation tools - Hudu, ITGlueAdobe, Zoom, CCH Engagement, Parallels, Workday, Google Workspace, Citrix,

Conclusion:

A Helpdesk Technician with a strong technical background, exceptional customer service skills, and a commitment to resolving IT issues promptly. Known for effective communication and a collaborative approach to problem-solving, I am dedicated to ensuring the smooth functioning of an organization's IT environment while delivering outstanding support to end-users.