Robin

After Sales Support and eCommerce Customer Support

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Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

Bachelors degree

Last Active

February 6th, 2025 (2 days ago)

Member Since

November 23rd, 2021

Profile Description

As an experienced eCommerce Customer Support Lead, I have a proven track record of effectively managing customer inquiries through email, chat, and text. I am adept at handling complaints, refunds, shipping, returns, and exchanges with high professionalism and efficiency. In my role, I am responsible for monitoring customer feedback, collaborating with teaUpgrade to see actual infombers to enhance the customer experience, staying updated on product knowledge and company policies, and developing support procedures. Additionally, I have experience documenting and managing the knowledge base, meeting strict productivity goals, and utilizing Canva for video editing on YouTube. I am also proficient in optimizing Google Business Profiles. My previous positions as a Senior After-Sales Support Officer, Team Leader-Tracking, and IT Support have equipped me with extensive skills in database management, data correction, report generation, claim auditing, and technical support. This breadth of experience ensures that I possess comprehensive expertise in customer service and technical problem-solving.