General Virtual Assistant / Customer Service Representative

Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

High school diploma

Last Active

January 11th, 2025 (37 days ago)

Member Since

November 21st, 2021

Profile Description

Hi, You can call me Upgrade to see actual infoUpgrade to see actual info. I'm 28 years old from Batangas Philippines. I’m currently visiting Canada. Most of the works that I did were in the BPO Industry. I've handled accounts based in the US. I was able to do emails, calls and chats. The US based accounts that I've handled made me familiar with different platforms and tools that honed my skills to work remotely. I was able to be familiar with Zendesk and different communication platforms such as Slack, Zoom and Teams. 

I was able to handle Customer Service of Macy's Online and The Black Tux Rental, Sirius XM Radio Subscription and Sprint/Tmobile where I was a Technical Support. The most recent company I worked with was at Accenture where I was a Customer Service Associate at Accenture handling travel insurance under AIG Travelguard. 

I handled a lot of client inquiries in my position, processing orders, providing product details, and resolving problems. I have experience with a variety of CRM and customer service technologies to guarantee accurate and timely responses. I was able to handle difficult client situations with professionalism, compassion, and empathy thanks to my great problem-solving abilities, which led to high customer satisfaction ratings. 

My cultural awareness and adaptability have improved because of working with US-based accounts. My familiarity with American business processes and cultures enables me to navigate and efficiently handle the problems that may occur when providing services to this market. I have no trouble meeting deadlines, working in a fast-paced workplace, and juggling conflicting objectives. Thank you for your time and consideration. 

With my strong passion for high level organization, I'm confident that I can be an effective help.

With my expertise as a Customer Service Representative, I can assure you that I have excellent English Communication Skills, both written and spoken. I have been working from home since the pandemic so you don't have to worry about the tools and internet I'll use making me available during your preferred time.

Here's what I can definitely bring to the table:

1. Inbox Management
2. Calendar Management
3. Travel Management
4. Graphic Design through Canva
5. Short video editing through Capcut

Also, I have knowledge about SEO since I have attended masterclass about it. Though I may not really make SEO as a profession, I know that the knowledge I have about it can help you and my future clients.

I also made two e-books which I haven't published yet - Upgrade to see actual info

Here's a link for a sample instagram post that I made - Upgrade to see actual info, Upgrade to see actual info, Upgrade to see actual info,