Mae

General Virtual Assistant/ Customer Service Specialist

45 ID PROOF
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Overview

Looking for full-time work (8 hours/day)

at $8.00/hour ($1,408.00/month)

Associates Degree

Last Active

January 11th, 2025 (38 days ago)

Member Since

November 18th, 2021

Profile Description

My skills includes,process streamlining
I created customer service email scripts used across the company to interact with customers. Single-handedly created customer service representative training manual, reducing the onboarding process from 8 to 6 weeks. Reduced average customer representative call time by 90 seconds with intuitive online Upgrade to see actual infoplaint Resolution,
I answered an average 50+ calls per day from unsatisfied customers related to delays in shipment, order mistakes and lost orders. Achieved 97% average customer satisfaction rating, surpassing team goal by 12%.Service-Based selling,I
consistently exceeded application targets by 10% with innovative upselling techniques. Pioneered development of improved system for following up with unsatisfied customers, reducing customer churn by 6%.

Basic Information

Age
25
Gender
Female
Website
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Address
Itogon, Benguet
Tests Taken
English
C1(Advanced)
Government ID
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