E-Commerce Customer Service Specialist w/ Shopify Expertise

Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Bachelors degree

Last Active

November 17th, 2024 (today)

Member Since

November 11th, 2021

Profile Description

Looking for a dedicated E-commerce Customer Service Specialist with Shopify, SOP creation, and CRM expertise? 

With 6 years of experience in providing email support to US and UK-based e-commerce brands, I’ve had the opportunity to work with leading companies like FabFitFun, HexClad, Jaanu, Upgrade to see actual infontous, and others across industries such as kitchenware, clothing, fashion, and beauty, medical supplies, online retail stores, health supplements, and more.

I bring extensive experience in Shopify support, managing order processing, returns, replacements, and providing top-tier customer service. I’ve also held a Team Lead position, where I oversaw customer support teams, ensuring smooth operations and effective service delivery. Additionally, I’ve created Standard Operating Procedures (SOPs) and built Customer Service Knowledge Bases, empowering teams with structured, efficient workflows.

What can I offer your business?

1. Expertise in order management, replacements, and tracking to enhance the customer experience.
2. Efficient handling of returns and exchanges, ensuring seamless customer service.
3. A solutions-focused approach to resolving customer issues quickly and effectively.
4. Creation of SOPs and knowledge bases to optimize your customer service team’s performance.
5. Extensive use of platforms like Shopify and CRM tools such as Zendesk, Gorgias, Freshdesk, and Kustomer for excellent support delivery.
6. Proven leadership experience as a Team Lead, ensuring quality service and operational efficiency.

With a strong background in e-commerce customer support, I’m here to help your business grow by delivering reliable, high-quality service that keeps your customers coming back.

Let’s connect to discuss how I can enhance your customer service operations and build lasting success for your brand!