Sales, Customer Service & Experience B2B Customer Success Sp

At Sunroad Food & Beverage, I gained extensive experience in customer support management, overseeing daily operations to ensure customer satisfaction. I was responsible for handling customer inquiries, resolving complaints, and providing product recommendations. By maintaining a high level of service, I helped build strong, lasting customer relationships, ensuring repeat business and positive brand reputation. Additionally, I worked closely with cross-functional teams to improve service quality and streamline processes. My role partnered with Account Manager to ensure consistent, efficient customer interactions. I also gathered feedback to identify areas for improvement, contributing to continuous service enhancements. This experience honed my problem-solving, communication, and leadership skills, which are critical for effective customer support management.

I have strong experience in email management, handling a high volume of customer inquiries, support requests, and business communications. I’ve used email management tools to organize, prioritize, and respond to messages efficiently, ensuring timely follow-ups and resolution of issues. My experience includes crafting professional email responses, managing inboxes to reduce clutter, and maintaining clear communication with customers and teams. I’m skilled at using email systems to track conversations, schedule reminders, and improve overall communication flow, ensuring a smooth and responsive customer experience.

At AT&T, I gained valuable sales experience by helping customers find the best products and services to meet their needs. I developed strong communication skills, handled objections, and consistently exceeded sales targets. I also became proficient in CRM systems and building lasting customer relationships, driving both sales and customer satisfaction.

I have extensive experience working with various Customer Relationship Management (CRM) systems, using them to streamline customer interactions, track customer data, and manage relationships effectively. I’ve utilized CRM platforms to log customer interactions, monitor sales pipelines, and identify opportunities for upselling and cross-selling. My focus has been on ensuring that customer queries are tracked, followed up on, and resolved in a timely manner, leading to improved customer satisfaction and retention. I am comfortable navigating CRM tools to generate reports, analyze customer data, and collaborate with sales and customer success teams to drive business growth.

I have hands-on experience with Salesforce, utilizing the platform to manage customer data, track sales opportunities, and optimize workflows. I’ve used Salesforce to log customer interactions, manage leads and accounts, and generate detailed reports to support decision-making. My experience includes customizing dashboards to monitor key performance metrics and collaborating with teams to ensure seamless communication and follow-up on sales leads. I am proficient in leveraging Salesforce to improve customer engagement, streamline processes, and contribute to overall sales and customer success objectives.

I have extensive experience in communication, both written and verbal, honed through roles in customer service, consulting, and teaching. I have interacted with diverse audiences, effectively conveying information, addressing concerns, and fostering strong relationships. I excel at crafting clear, concise emails, conducting professional calls, and delivering engaging presentations. Whether communicating with clients, colleagues, or students, I focus on active listening, empathy, and adapting my message to ensure understanding and achieve positive outcomes. My strong communication skills have consistently contributed to building trust and delivering exceptional service.

I have solid experience in calendar management and scheduling within office and administrative roles. I’ve efficiently coordinated appointments, meetings, and events, ensuring optimal time management for executives and teams. My responsibilities included organizing daily schedules, prioritizing tasks, and managing calendar conflicts to ensure smooth operations. I’ve used tools like Microsoft Outlook and Google Calendar to schedule and send reminders, track deadlines, and manage reschedules. My attention to detail and proactive communication ensured that all appointments were well-coordinated and that no important meetings were missed.

I have experience conducting both market and academic research, gathering and analyzing data to support decision-making and project development. I am skilled at using online resources, databases, and surveys to collect relevant information, summarize findings, and provide insights. Whether it's researching customer trends, competitor analysis, or specific industry topics, I ensure that my research is thorough, accurate, and actionable. My ability to synthesize complex information into clear reports has helped drive informed strategies and support various business initiatives.