Hey there! I’m excited to share a bit about my journey in customer service. With over nine years of experience under my belt since I started in 2015, I’ve had the chance to grow and learn in some amazing roles.
**Amazon Customer Service Representative:** For almost two wonderful years, I was part of the Amazon team, where I got to help customers with everything from resolving issues to processing orders and sharing product info. It was such a rewarding experience!
**Healthcare Specialist/Advocate:** Since 2018, I’ve found my passion in the healthcare field, working closely with different healthcare accounts. I’ve loved assisting patients and providers with things like insurance claims, and answering questions. My work has really focused on creating smooth and supportive interactions in the healthcare space.
I’m so excited to spread my wings even further! I really believe there’s so much more I can explore beyond just customer service, and I can’t wait to dive into new experiences and learn more online. Let’s connect and support each other along the way!
Experience: Less than 6 months
I have dedicated the past 9 years to mastering inbound calls in a BPO environment, and I am also experienced in making outbound calls as needed. My skills and expertise make me an effective communicator ready to meet any challenge.
Experience: 5 - 10 years
Effectively managed diverse accounts, such as Blue Cross Blue Shield of California, United Healthcare, and a DME company, while serving as a dedicated Customer Advocate.
Experience: 5 - 10 years
Experience: Less than 6 months
“I have a team of 6 VA's that pretty much do everything for me”
Elishama Jiles
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