I've been in the call center industry for 6 years. I was a telemarketer, handling large volume of calls everyday and was also reaching daily sales quota. Also worked for a financial company based in the US. Main focus was fixing customer issues such as lost card, fraudulent transaction and basically any issue regarding card usage. Worked for eBay customer service as well. Received calls from both buyers and sellers regarding transactions, damaged items, unpaid products, delivery issues and such. Went on to become a virtual assistant for realtors in Australia. Handled day to day assistant task.
Overall, I believe I excelled in my previous jobs. Received awards such as agent of the month, seller of the month and sometimes became a mentor and trainer to the newbies.
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