A Customer Service Representative with over 3 years of experience and worked with an E-commerce business. I prioritize customer satisfaction, provide first-call resolution, and protect the company's reputation by avoiding conflicts with customers and coworkers.
I am eager to acquire new skills, including social media management, data entry, and other entry-level tasks. I possess the ability to learn and adapt to new environments quickly. Additionally, I am proficient at working independently with little or no supervision.
Here are some of my skill sets:
Soft Skills:
-Strong Communication
-Solution Oriented
-Time-Management
-Great Attention to Detail
Hard Skills:
-44 WPM | 98?curacy
-Phone Communication (Inbound and Outbound)
-Web Research
-Data Entry and Management
Tools I am proficient in.
-Trello, Notion, Canva, Airtable, Click-up, Business Suite, Creator Studio, Slack, Google Drive, Google Docs, Gmail
-CRMs: Fresh Desk
-E-commerce Platform: Shopify
-VoIP/Softphone: Avaya, Genesys, Cisco
“I have a team of 6 VA's that pretty much do everything for me”
Elishama Jiles
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