Customer Service/Technical Support/Ecommerce/Fulfillment

Overview

Looking for full-time work (8 hours/day)

at $8.00/hour ($1,408.00/month)

Bachelors degree

Last Active

November 28th, 2024 (3 days ago)

Member Since

October 29th, 2021

Profile Description

During my past employments, I was a part of escalations team in US Autoparts(Upgrade to see actual info) for 5 years. We also handled inventory, shipping, tracking, replacement and returns for car parts in Illinois and Carson Warehouse. We communicate directly to the manufacturers if they need to expedite the shipping process or need to replace the product and if we need to update the product information. I handled Reseller Ratings Feedback, Facebook and Twitter comments by providing root cause analysis to resolve any issues we need to address immediately.

Worked with Internode Faults for more a year and a half as Technical Support/level2/Case Manager. Here we communicate directly to Telstra and NBN to lodge a fault and raise a case when dealing with ombudsman about customer complaints. We also book appointments with third party technicians for minor issues.
 
I am currently working now with BTB (business to business) for Australian partners since December 2019. My first role is a Technical Support for Origin Broadband and was also being tasked as a Case Manager who handled back office concerns for a year and half.

I moved to Aus Post as a Customer Service Representative the following year, we handled prepaid concerns plus store assistance over the phone and via email. We used Shopify and Zendesk as our main tool to navigate customer’s account and communication.
Last month, they crossed trained me as a BTB Customer Service Representative. I handled billing, account update, change of ownership and any non technical concerns for both business partners/bureaus and customer’s concern over the phone and email. Once in a while, I provide root cause analysis if there are complicated issues we need to escalate and address immediately.
I have the experience dealing with complaints, providing root cause analysis and recommendation to improve customer service satisfaction.

I had a training also in effective business writing to upgrade my skills in communicating to both customers and clients.

With this experience and skill set, I’m ready to accept new challenges, to learn more and help our team to provide customer satisfaction.

I want to thank you for considering me to join this fantastic team and I look forward to hearing from you.