IT Helpdesk

Overview

Looking for part-time work (4 hours/day)

at $5.60/hour ($492.80/month)

Bachelors degree

Last Active

November 22nd, 2024 (today)

Member Since

October 27th, 2021

Profile Description

Possessing extensive knowledge and proficiency in a diverse range of software packages and operating systems with 8 years of experience in providing IT Helpdesk End-user Support, Technical Support, and Customer Support. My expertise extends to assisting users across the U.S., Europe, and the Asia Pacific region. I am well-versed in fundamental networking principles, Remote Desktop Support, Software Installation, Software/Hardware troubleshooting, Active Directory, Microsoft Office 365 Admin Center, Microsoft Office 365 Exchange Admin Center, Intune Company Portal, and Google Suite. My skill set enables me to offer support via email, chat, and phone.
With a proven track record, I excel in swiftly identifying and resolving technical issues and employing technology-based solutions to address business problems. I am adept at implementing and adhering to standards, procedures, and processes that enhance overall business functionality.

Companies I have worked with:
> Sykes Asia Inc. - 5 years
> Convergys - 1 and a half years
> ATOS Information Technology - 8 years - present

Application tools and Web Application used:
> ServiceNow Ticketing System
> VMware
> Citrix
> Appointy - Scheduling tool
> Microsoft Outlook
> Microsoft Teams
> Microsoft OneDrive
> Amazon Workspaces
> Windows 365 CloudPC
> Mobile Device Management (Intelligent Hub and Company Portal)

Remote tool:
> RDP - Remote Desktop
> LogMeIn
> AnyDesk
> Quick Assist
> Microsoft Teams
> TeamViewer

Administrative Support:
> Microsoft Office 365 Administration (Exchange, Defender, Azure)
> Google Workspace Administration
> Web hosting - Amazon Lightsail
> Domain Management (Godaddy)
> WordPress