Sr. Client Service Manager | Customer relation | Technical 

Overview

Looking for full-time work (8 hours/day)

at $9.00/hour ($1,584.00/month)

Bachelors degree

Last Active

December 11th, 2024 (today)

Member Since

October 26th, 2021

Profile Description

My background includes serving as a Customer Service Representative and/or Technical Support Representative in a Call Center Industry for almost 14 years.
I also have extensive computer hardware and software experience as a Technical Support Representative.
Working with HP, Dell, OMG Antivirus and Verizon expanded my knowledge by solving highly technical problems.
These company’s help me develop my technical knowledge in troubleshooting, installation, maintenance, home network and other desktop application/operation in hardware and Upgrade to see actual info addition to my experience, I was a Subject Matter Expert in Verizon. And I gained a lot of experience in coaching, extracting data in Excel, training and escalations. I was also part of the team that we called Analytics. Our responsibility is to extract information from the spreadsheet, create a report and based on the data you gathered you can provide a possible next action plan to the management.
My last role is a Verizon Sr. Client Service Manager, I’m the primary point of contact to Verizon Business Clients. We basically handle and resolve client queries, develop strategies for improving customer services, train other client services staff, authorize refunds on products, maintain business relationships with existing clients, and bring new clients on board. We also set up a business review to help the client understand their Financial and Business status with Verizon.
Based on these experiences and skill set that I acquired in the past 14 years from working in a Call Center Industry, I firmly believe that I am the best candidate over any other applicant. I look forward to discussing this position with you in detail.