Customer Service|General Virtual Assistant|Graphic Designer|

As a Social Media Manager, I create engaging graphics and content while consistently updating social media platforms across all channels. I respond promptly to inquiries via chat and email, fostering strong engagement with customers and followers. Additionally, I also develop content or delegate tasks to content creators and stay on top of emerging social media trends to keep strategies fresh and effective. Companies: Subzero Ice Cream Production Other Clients

As an Administrative Assistant, I actively resolve a variety of administrative challenges to ensure smooth business operations. I handle telephone calls, ensuring they are answered appropriately, and manage appointments efficiently. Part of my role includes coordinating necessary repairs to office equipment. I greet and assist visitors, provide support with document photocopying and printing, and offer polite and professional communication at all times. I also conduct data entry, manage both computer and manual filing systems, cover reception duties when required, and handle sensitive information with the utmost confidentiality. Company: University of the Cordilleras (OJT) Emapta (Aloha Eye Clinic) - Remote

I develop in-depth knowledge of the company’s products and services to provide expert assistance. I conduct thorough research using available resources to address customer inquiries and engage with customers in a friendly, professional manner to create exceptional experiences and build lasting relationships. My responsibilities include responding promptly and accurately to questions about quotes, orders, complaints, returns, and warranties. I also meet personal and team targets by identifying opportunities to upsell products and services, while maintaining detailed records of customer interactions and resolutions for review by sales and executive management teams. Companies: Western Union (Remote, Work-at-home, Agency: Sitel/Foundever) Industry: Finance Virgin Voyages (Remote, Office, Agency: Sitel/Foundever) Industry: Travel Aloha Eye Clinic (Remote, Office, Agency: EMAPTA)