Service Accommodation - Guest Communication Manager

Overview

Looking for full-time work (8 hours/day)

at $7.00/hour ($1,232.00/month)

Bachelors degree

Last Active

March 2nd, 2025 (yesterday)

Member Since

October 19th, 2021

Profile Description

 Experienced and dedicated Guest Manager with a passion for providing exceptional customer service and ensuring memorable stays in the service accommodation industry. Known for creating an inviting and comfortable environment for guests, I excel at managing all aspects of guest interactions, from initial inquiries to post-stay follow-ups.

Manage guest inquiries, reservations, and check-ins, ensuring seamless experiences from start to finish.
Coordinate with property owners, maintenance teams, and housekeeping staff to maintain the highest standards of cleanliness, comfort, and safety for guests.
Resolve guest issues and concerns promptly and professionally, ensuring their satisfaction and loyalty.
Addressed guest inquiries and concerns in a timely and empathetic manner, consistently exceeding customer expectations.
Reconciliation the bank accounts using Upgrade to see actual infonding an invoice if the guests requested. Clearing draft invoices. 

Calling guests to secure a pre-authorized damage deposit using Stripe.
Have knowledge when it comes to the OTA such as Airbnb, Upgrade to see actual info, VRBO, Expedia and own website. PMS I know are the following: Beds24, Tokeet, Guesty, Upgrade to see actual info, Asana, DocuSign, Stripe, WATI, WhatsApp Business, Vera, SmartThings, Circleloop, Webex, Slacks, Hubstaff.  

I am looking forward to hearing from you :)