Technical Support, Customer Service, ESL Teacher

I previously worked at Concentrix + Webhelp, where I provided exceptional customer support in a fast-paced BPO environment. My role involved assisting clients with their inquiries, resolving issues efficiently, and ensuring a positive customer experience. I thrived in collaborative settings and was dedicated to delivering high-quality service to meet client needs.

As a Technical Support Advisor for a security technology company (LOREX), I effectively troubleshot complex issues, achieving a significant improvement in customer satisfaction ratings through exceptional service.

In my role as an ESL Teacher, I developed strong communication and interpersonal skills, successfully engaging and motivating diverse learners.

I previously worked at Concentrix + Webhelp, where I provided exceptional customer support in a fast-paced BPO environment. My role involved assisting clients with their inquiries, resolving issues efficiently, and ensuring a positive customer experience. I thrived in collaborative settings and was dedicated to delivering high-quality service to meet client needs.