Customer Service Representative

Overview

Looking for part-time work (4 hours/day)

at $5.00/hour ($440.00/month)

Bachelors degree

Last Active

September 24th, 2024 (yesterday)

Member Since

October 9th, 2021

Profile Description

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Objective:
Highly skilled and experienced customer support professional with almost 8 years of expertise across diverse industries including airline, telco, hospitality, retail, and driver Upgrade to see actual infoeking a challenging role where I can leverage my exceptional customer service skills and contribute to the success of a dynamic organization.
Customer Service Representative
Teleperformance,Upgrade to see actual info
- Assisted customers in the telecommunications industry, addressing their inquiries, troubleshooting issues, and providing product information.
- Resolved billing discrepancies and facilitated account upgrades and changes.
- Received commendations for consistently meeting or exceeding customer satisfaction targets.
- Developed strong product knowledge to effectively address customer queries and concerns.
- Handled a high volume of customer interactions while maintaining professionalism and efficiency.
Customer Support Representative
Teleperformance,Upgrade to see actual info
- Provided excellent customer support to a diverse client base in the airline industry, ensuring customer satisfaction and prompt resolution of inquiries and concerns.
- Effectively handled customer complaints, diffusing tense situations and turning them into positive experiences.
- Collaborated with cross-functional teams to implement process improvements and enhance customer service
Sales Specialist
Teleperformance
- Provided exceptional customer service in a fast-paced hospitality environment, ensuring a positive experience for guests.
- Managed check-ins, check-outs, and room reservations, addressing guest inquiries and resolving issues promptly.
- Coordinated with various departments to meet guest requests and ensure a smooth and enjoyable stay.
- Handled payment transactions and maintained accurate records of financial transactions.
- Utilized various communication channels, including phone, email, and chat, to assist customers and deliver outstanding service.
- Maintained detailed records of customer interactions, inquiries, and resolutions in the company's CRM system.
Driver Support Representative
Teleperformance
- Assisted drivers and resolved their inquiries and concerns regarding the company's driver platform and services.
- Provided technical support and troubleshooting assistance for driver app-related issues.
- Effectively communicated with drivers via phone, email, and chat, ensuring timely and accurate resolutions.
- Collaborated with internal teams to escalate and resolve complex driver issues.
- Maintained accurate and detailed documentation of driver interactions and resolutions.
Operations Supervisor
Teleperformance,Upgrade to see actual info
- Oversaw day-to-day operations and supervised a team of [number] employees to ensure smooth workflow and adherence to company standards.
- Monitored key performance indicators (KPIs) to assess operational performance and identify areas for improvement.
- Conducted regular performance evaluations, provided coaching and feedback.
- Collaborated with cross-functional teams to optimize processes and drive continuous improvement initiatives.
- Developed and maintained strong relationships with clients and stakeholders, ensuring customer satisfaction and successful project execution.