Experienced CS and Tech Support - Phone, Email & Live

Overview

Looking for full-time work (8 hours/day)

at $7.00/hour ($1,232.00/month)

College 3rd Year Level

Last Active

November 29th, 2024 (yesterday)

Member Since

September 30th, 2021

Profile Description

My goal is to leverage my skills to enhance the customer experience, drive customer engagement, and contribute to the overall success of your team.
With over 7 years of experience in customer service and technical support, I am confident in my ability to add significant value to your team and contribute to the company's growth.

During my 5 years in the BPO industry, I managed US Telco, Financial, and Sales accounts for reputable companies such as AT&T Uverse, Comcast, Xfinity, Credit One, Synchrony, and Wyndham Hotels. In these roles, I developed strong skills in addressing customer inquiries, resolving technical issues, and delivering outstanding customer service. My empathetic approach and ability to provide swift solutions have been crucial in achieving high customer satisfaction ratings.

One of my key achievements was being promoted to Team Lead, where I led a customer service team for 10 months. During this time, I focused on Voice of the Customer (VOC) initiatives, resulting in a significant increase in customer satisfaction. I was also responsible for training new hires and assisting agents during their transition to production, further honing my leadership and mentorship skills. Additionally, as a Subject Matter Expert (SME), I provided essential support to agents, ensuring their successful adaptation and ongoing excellence.

I am eager to bring my expertise to your company, where I am confident I can deliver exceptional customer service and technical support, ensuring your customers feel valued and supported.

I am excited to discuss further how my background and skills align with the needs of your team. Please feel free to send me a message to schedule an interview.

Ticketing Systems:
- Upgrade to see actual info
- Odoo 
- Zoho Desk
- Supervisor

Communication and Collaboration Tools:
- Outlook
- Microsoft Teams
- Slack
- Voice-Linq
- Avaya One-X
- Gmail
- Zoom