An accomplished professional with over 4 years of experience in the BPO industry, excelling in customer service, quality assurance, and social media management. Recognized for delivering exceptional support in high-pressure environments across diverse industries, including e-commerce, technology, retail, and sales. Adept at refining quality standards, analyzing performance metrics, and managing digital marketing strategies to drive business growth.
Earned 26 units in Bachelor of Secondary Education, Major in English, with strong organizational, communication, and interpersonal skills. Known for a proactive approach to problem-solving, managing budgets, and handling financial documentation with accuracy. Experienced in fostering client relationships, leading teams, and delivering results-driven performance.
Ready to bring expertise, dedication, and a customer-first mindset to any dynamic team.
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